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Current Openings

Explore exciting career opportunities where your talent is valued and your growth is supported.

Customer Service Representative

Overview: As a Customer Service Representative at SunTide BPO, you will be the primary point of contact between our clients and their customers. You’ll handle inquiries, resolve issues, and deliver positive customer experiences with professionalism, patience, and empathy.
 

Key Responsibilities:

  • Handle incoming customer inquiries via phone, email, or chat

  • Provide accurate, timely, and effective resolutions to customer concerns

  • Maintain customer satisfaction by providing exceptional service

  • Document all interactions using CRM tools

  • Follow up on customer requests and escalate complex issues as needed
     

Qualifications:

  • High school diploma or equivalent; associate degree preferred

  • Excellent verbal and written communication skills

  • Experience with customer service software and CRM systems

  • Strong problem-solving abilities and attention to detail

  • Ability to multitask in a fast-paced environment

Sales Representative

Overview: We are seeking motivated and persuasive Sales Representatives to join our dynamic team. You’ll drive sales growth for U.S.-based clients by identifying prospects, conducting outreach, and closing deals.
 

Key Responsibilities:

  • Make outbound calls to potential customers

  • Present, promote, and sell products/services using solid sales tactics

  • Build and maintain client relationships

  • Meet or exceed sales targets and KPIs

  • Track sales and customer data in CRM tools
     

Qualifications:

  • Proven experience in sales or telemarketing

  • Excellent communication and negotiation skills

  • Confidence, persistence, and self-motivation

  • Goal-oriented mindset

  • Familiarity with CRM platforms and sales reporting tools

Virtual Assistant / Admin Support

Overview: As a Virtual Assistant at SunTide BPO, you’ll provide essential administrative support to businesses and professionals. You’ll handle a variety of tasks that ensure efficiency and help our clients stay focused on core operations.
 

Key Responsibilities:

  • Manage calendars, schedule meetings, and organize appointments

  • Perform data entry, document preparation, and file management

  • Monitor and respond to emails

  • Conduct online research and compile reports

  • Assist with travel arrangements and expense tracking
     

Qualifications:

  • Prior experience in administrative roles

  • Excellent time management and organizational skills

  • Proficiency in Microsoft Office and Google Workspace

  • Strong communication skills

  • Ability to work independently and manage multiple tasks

Appointment Setter

Overview: As an Appointment Setter, you’ll play a critical role in the sales process by contacting leads, qualifying prospects, and scheduling appointments for the sales team.
 

Key Responsibilities:

  • Make outbound calls to potential leads

  • Qualify prospects through targeted questions

  • Schedule appointments and follow up as needed

  • Maintain lead records in the CRM

  • Report daily activity and results
     

Qualifications:

  • Experience in outbound calling or lead generation

  • Excellent phone etiquette and interpersonal skills

  • Ability to overcome objections and build rapport quickly

  • Organized and detail-oriented

  • Familiarity with CRM systems

Tech Support Agent

Overview: As a Tech Support Agent at SunTide BPO, you’ll provide first-line technical assistance to end-users, diagnosing issues and delivering solutions that restore functionality and customer satisfaction.
 

Key Responsibilities:

  • Respond to support requests via phone, chat, or email

  • Troubleshoot hardware, software, and connectivity issues

  • Guide customers through technical solutions step-by-step

  • Escalate complex issues to Tier 2 support when needed

  • Maintain records of customer interactions and resolutions
     

Qualifications:

  • Technical support or IT helpdesk experience preferred

  • Strong analytical and problem-solving skills

  • Excellent communication skills

  • Ability to explain technical concepts to non-technical users

  • Familiarity with helpdesk tools and ticketing systems

Real Estate VA – Acquisitions

Overview: Support real estate investors in the U.S. by helping source, screen, and follow up with property leads. Your role will be crucial in identifying opportunities and assisting the acquisitions process.
 

Key Responsibilities:

  • Cold call property owners and gather property details

  • Qualify leads and input them into CRM

  • Follow up consistently to nurture leads

  • Set appointments for acquisition managers

  • Update lead records and call logs
     

Qualifications:

  • Real estate or cold calling experience preferred

  • Great communication and listening skills

  • Comfortable speaking on the phone

  • CRM experience is a plus

  • Reliable, organized, and persistent

Transaction Coordinator VA

Overview: Manage real estate transactions from contract to close. Ensure all documents are complete, deadlines are met, and all parties are informed throughout the process.
 

Key Responsibilities:

  • Track and manage key dates and deadlines

  • Coordinate communication between buyers, sellers, agents, and title companies

  • Organize and upload documents

  • Ensure compliance and accuracy of files

  • Provide status updates to all stakeholders
     

Qualifications:

  • Transaction coordination or real estate admin experience

  • High attention to detail and organization

  • Strong communication and follow-up skills

  • Familiarity with contract documentation and timelines

Lead Manager VA

Overview: As a Lead Manager VA, your role is to nurture and manage incoming and outbound leads until they’re ready for conversion. You’ll ensure no opportunity is missed.
 

Key Responsibilities:

  • Call and follow up with leads consistently

  • Qualify leads and maintain pipeline accuracy

  • Schedule appointments for sales/acquisition teams

  • Track interactions and notes in CRM

  • Re-engage cold or unresponsive leads
     

Qualifications:

  • Real estate or inside sales experience is a plus

  • Strong follow-up and communication skills

  • CRM proficiency

  • Organized, consistent, and persistent

Disposition Manager VA

Overview: Support U.S.-based real estate investors by marketing properties under contract, managing buyer relationships, and coordinating closings.

Key Responsibilities:
 

  • Build and maintain a cash buyer list

  • Market properties through calls, email, and listings

  • Negotiate with buyers and evaluate offers

  • Coordinate the closing process with title companies and buyers

  • Keep detailed records and communicate updates
     

Qualifications:

  • Real estate or sales experience required

  • Strong negotiation and relationship-building skills

  • Excellent communication skills

  • Familiarity with real estate contracts and transactions

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